职务概要
| 职位种类 | 销售/事务/企划/物流类／呼叫中心/客服 |
|---|---|
| 行业类别 | 面向消费者型服务业／ 旅行/娱乐 |
| 职位类型 | 正式员工 |
| 招聘人数 | 1 |
| 希望入职时间 | - |
| 必须语言能力 |
日语 （精通-较多商务交流经验） 英语 （熟练-较少商务交流经验） |
| 希望具备的语言能力 | |
| 工作时间 | 全职 |
| 福利待遇和带薪休假 | 中国五险一金; 带薪年病假; 年度旅游福利; 员工关怀福利; |
详细工作内容
Job Title: QA
Job Type: Full time
Category: International Business Unit - IBU
Location: Shanghai, China
About Ctrip
Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
Core Responsibilities
* Determine and analyze any quality gaps and formulate appropriate recommendations through KPI monitoring and action tracking.
* Raise optimization suggestions to product/procedure identified from regular tasks.
* Lead innovation and continuous improvement in quality improvement project.
* Implement quality assurance standards and continuously optimize them according to business requirements.
* Conduct regular VOC to hear customer voice, summarize and feedback to relevant departments for improvement.
* Complete other tasks assigned by line managers.
Key Qualifications and Experience
* College degree or above.
* Good capability of Japanese in listening, speaking, reading and writing skills, as well as English or Chinese language skills.
* More than 2 years’ experience in call center or quality control, flexible policies for outstanding ones.
* Good data analysis and operation ability, and able to independently work out and process all kinds of analysis reports.
* Good communication skills, execution and pressure resistance.
* Good at logical thinking and judgment.
* Be conscientious and responsible, and good spirit of collaboration.
关于面试
联络人
JP QA
携程计算机技术（上海）有限公司
需要确认/非公开
