职务概要
| 职位种类 | 销售/事务/企划/物流类／经营企划/事业统括/新事业企划 |
|---|---|
| 行业类别 | 面向消费者型服务业／ 旅行/娱乐 |
| 职位类型 | 正式员工 |
| 招聘人数 | 1 |
| 希望入职时间 | - |
| 必须语言能力 |
日语 （精通-较多商务交流经验） 英语 （精通-较多商务交流经验） |
| 希望具备的语言能力 | |
| 工作时间 | 全职 |
| 福利待遇和带薪休假 | 中国五险一金；带薪年病假；每周双休制；额外旅游福利；员工关怀福利； |
详细工作内容
Core Responsibilities
1. To be accountable for ensuring that all operational performance measures are consistently achieved/exceeded;
2.Maintain and improve customer satisfaction across all channels and products
3. Accountable for managing absence, attrition and adherence within the teams;
4. Measuring performance of the key Team Members against SMART objectives and behavioral competencies, identifying areas for improvement and personal development through one to one coaching and devising appropriate action plans;
5.Responsible for maximizing team productivity;
6.To develop, identify, grow and maintain talent by embedding a high-performance culture, providing regular feedback and coaching and ensuring strong succession plans are in place;
7.Analyze, interpret and report to the Services Manager on performance statistics identifying trends and presenting appropriate recommendations for improvements;
8.Developing excellent working relationships across all functions within the business and management of conflict situations;
Requirements：
1.Commitment to excellence;
2.Committed to data driven decision making and result oriented;
3.Clearly communication skills;
4.Solid knowledge of call center management tools includes monitoring skills, coach skills, telephone and other technology etc.
5.Ability to deliver quality results under pressure;
6.Fluent spoken and written English and Japanese;
7.Proficient in MS office tools;
Experience：
1. 5+ years managing and coaching contact center teams more than 50 members
2.Understand different cultures, international background or worked in international environment is preferred.
3.COPC/6 Sigma/PMP experience is preferred;
关于面试
联络人
Operation Manager客服运营经理(JP&EN)
携程计算机技术（上海）有限公司
需要确认/非公开
