粤语英语技术支持专员

工作概要： 提供产品技术支持和技术解决方案给使用Wacom产品的客户。 主要职责： 1. 给wacom产品咨询提供信息和指导。 2. 有效专业地解决客户遇到的技术问题。 3. 将客户咨询的问题，反馈和相应回复，解决方法记录在CRM系统里。 4. 不断地学习Wacom产品和相关软件应用的知识。 5. 给客户提供积极专业地支持。 任职要求： 1.出色的客户服务、沟通和良好地问题诊断技能。 2. 对电子产品感兴趣，并能灵活使用新产品和新功能。 3. 有呼叫中心从业经验，能提供出色的客户服务。 工作时间：周一到周日，9:00am-9:00pm，上五天休息两天 面试流程：简历筛选->面试（2-3次）->面试合格->入职 Key Responsibilities: • Provide guidance and information for Wacom product enquiries. • Provide technical support to customer issues efficiently and professionally. • Document all customer interactions and correspondence into the CRM system. • Maintain a working knowledge of Wacom products and related software apps. • Provide a professional and positive customer support experience. Proven skills in the following areas will be an advantage: • Exceptional customer service, communication and great troubleshooting skills. • Strong interest in technology and agility at learning new products and features. • Experience with Apple, Windows, Linux, Android, iOS and other technologies. • Ability to provide excellent customer service in an active call centre environment. Excellent written and verbal communication skills in English are essential.