粤语英语技术支持专员

工作概要：
提供产品技术支持和技术解决方案给使用Wacom产品的客户。
主要职责：
1. 给wacom产品咨询提供信息和指导。
2. 有效专业地解决客户遇到的技术问题。
3. 将客户咨询的问题，反馈和相应回复，解决方法记录在CRM系统里。
4. 不断地学习Wacom产品和相关软件应用的知识。
5. 给客户提供积极专业地支持。
任职要求：
1.出色的客户服务、沟通和良好地问题诊断技能。
2. 对电子产品感兴趣，并能灵活使用新产品和新功能。
3. 有呼叫中心从业经验，能提供出色的客户服务。

工作时间：周一到周日，9:00am-9:00pm，上五天休息两天
面试流程：简历筛选->面试（2-3次）->面试合格->入职

Key Responsibilities:
• Provide guidance and information for Wacom product enquiries.
• Provide technical support to customer issues efficiently and professionally.
• Document all customer interactions and correspondence into the CRM system.
• Maintain a working knowledge of Wacom products and related software apps.
• Provide a professional and positive customer support experience.
Proven skills in the following areas will be an advantage:
• Exceptional customer service, communication and great troubleshooting skills.
• Strong interest in technology and agility at learning new products and features.
• Experience with Apple, Windows, Linux, Android, iOS and other technologies.
• Ability to provide excellent customer service in an active call centre environment.
Excellent written and verbal communication skills in English are essential.

中国北京北京其他地区北京市海淀区知春路甲63号卫星大厦3层 地图

招聘负责人姓名：Joyce Chen