Vender Service Consultant 日语电商运营专员

The Career Opportunity Catalogue Consultant comprises of two workstreams (Product Setup Service & Premium Catalogue Service), designed to provide best-in-class, sclable solutions to help vendors add selection and improve the quality of their content and metadata (IDQ) on the Amazon platform. The team is seeking a high performing Catalogue Consultant to contribute to the smooth running of the JP program. The successful candidate will be a strong contributor to the overall vision, helping meeting the needs of the business whilst protecting the integrity of the customer experience. Role Responsibilities The scope and main responsibilities of the role will include: · Facilitating relationships with external business partners, understanding their basic goals, drivers and metrics. · Diving deep into vendor issues, gathering, analyzing and sharing data to help push data-driven business decisions. · Participating in the coordination of new vendors’ onboarding, contributing to set expectations and facilitating discussion using a preset agenda. · Acting as one point of contact and trainer for offshore team members and local teams, you will identify issues and make sure that they are addressed, documented and resolved in a timely and professional manner. · Proactively scoping, participating in and delivering small local scale projects. You will define clear briefs and roadmaps, setting the expectations of stakeholders effectively. · You will support projects with future JP rollout/constraints in mind. · Auditing and supporting quality/efficiency of service processes, analysing and fixing root cause. · Serve as an innovative center of excellence, working on catalogue pilots, testing new initiatives etc. · Providing value-added recommendations to enhance systems and programmes. · Operating with considerable autonomy, frugality and discretion, working efficiently with good prioritization and judgment. You will help identify and evaluate potential risks and contribute to determine appropriate corrective action. · Communicating and collaborating effectively with JP peers and management. Sharing knowledge with others (both verbally and in writing), within and outside your team. · Responding promptly and accurately to questions from both customers and internal business partners, including leadership teams. Escalating issues promptly and appropriately when necessary.