Account Management Manager 客户经理团队经理

Key job responsibilities
The key activities include:
· Deep dive and innovate process of resolving selling partners' pain points
· Manage day-to-day business and operations and deliver services to selling partners with high efficiency and quality
· Link all the programs to business metrics and built solutions keeping that in mind.
· Work with retail team to ensure a reliable and operationally effective flow of products and information.
· Work with retail and program teams to improve processes and reduce defects.
· Troubleshoot and drive resolutions with vendors to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure vendor compliance and scalable communication processes
· Work with various internal teams to help drive tools and process improvements that affect vendor management workflows
· Drive operational efficiency through analysis
· Drive the metrics and reporting efficiency of the team where required.
· Identify and develop top talent in the organization
Key Performance Areas:
· Attract talent and makes right hiring decisions, On-boarding and continuous development of team and maintain a high delivery bar.
· Deliver business goals for processes handled.
· Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics.
· Mentor and guide Quality lead / Subject Matter Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team.
· Co-owner in the process of budget planning.

Basic qualifications
10 years’ experience in service delivery/operations/project management/Marketing or Sales, ability to thrive within a fast paced metrics driven environment.
Minimum 3 year experience in people management and complex metrics management, or in complex project management.
Excellent written and Oral English and Japanese
Possess strong communication and leadership skills
Able to work in an ambiguous, dynamic & ‘internet-speed’ environment with tight deadlines
Have an absolute passion for ensuring a great customer experience
Possess exceptional skills in data manipulation and analysis
Outstanding attention to detail; Exceptional problem solving & analytical skills
Be a self-starter
Attention to detail and proven ability to manage multiple, competing priorities simultaneously

Preferred qualifications
Project management experience & project management Certificate
Lean Six Sigma certificate
Overseas working or study experience
Experience or skills in IT or engineering working environment
MBA

中国北京北京市区丰台区丽泽平安金融中心 地图

招聘负责人姓名：Liang Shuyang