Compliance Manager 合规运营团队经理（英&日）

Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in nine countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.
You will manage a Compliance Operation team to support the retail team at Amazon to ensure compliance with all relevant regulatory guidelines for our products. Currently we're mainly focusing on product safety compliance management, illegal products review, dangerous goods classification, imported products document review, import and export tariff classifications. You will interact directly with Amazon internal customers in Japan, as well as global functional team to streamline process, manage requirement changes and ensure high quality and service level.
Skills
Proficiency in verbal & written communication in English
Strong attention to details
Decision making aptitudes based on given guidelines and in ambiguous contexts
Key job responsibilities
Manage Product Safety Compliance operation team and processes to ensure effective workflow
Implement best-in-class processes and practices for maintaining and exceeding productivity, quality and service level agreements
Actively manage and continuously improve workflow management to ensure effective use of resources and adherence to service level agreements
Provide focused feedback loops for teams based on performance and quality data, develop and reward strong performers
Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and quality
Work with Tech team to articulate and prioritize feature needs for system and tools
Recruit top-quality employees. Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders
Lead or participate into local and global projects

Basic qualifications
Bachelor's degree
5 years+ work experience. 2-5 years' experience in service delivery/operations/project management, ability to thrive within a fast paced metrics driven environment
Minimum 2 years' experience in people management and complex metrics management
Strong tactical level operator; comfortable with data analysis and detailed investigation; able to coordinate workload
Preferred qualifications
Compliance operation experience preferred
Experience in regulatory compliance management
Six Sigma/Kaizen certificate
Japanese written and verbal communication skills

中国北京北京市区丰台区丽泽平安金融公司 地图

招聘负责人姓名：Liang Shuyang