Corporate-Travel Analyst/差旅分析师-日英双语

Support the delivery of Accenture’s Corporate Card Program & occasional Corporate Travel Operational Administration tasks. Provide these services by operating in an agile, innovative, & truly human way, reflecting a customer-centric & operationally effective approach. This includes consistently delivering exceptional customer service by fostering an environment of hospitality for our internal customers and colleagues The scope of the role broadly includes customer service, compliance & risk management tasks and reporting. Examples of these responsibilities are: Card Limit Exception Process • manage requests from corporate cardholders to increase their corporate card limits; • tracking the requests • periodic auditing • reporting & analysis Program Administrator Management • manage end to end process of the global PA’s; adding/removing • periodic auditing • reporting & analysis Card Applications & cancellations • card cancellations • new card applications (applicable for few countries) • periodic auditing • reporting & analysis Risk Management • dunning activities & working with corporate card supplier team • reporting & analysis • program audits • personal spend high spend • zero spend • cash spend • duplication of cards (host/home country) Corporate Card Queries • Respond to cardholder queries • manage & prioritize responses • escalate where necessary • reporting & analysis Business Travel Accounts • reconcile business travel accounts with corporate travel agency statements • inform Finance Teams to make payment • escalate where necessary • reporting & analysis V&A • new account openings Ad-hoc reports • reporting for the corporate card program Support for project/transition/initiatives • as & when requested. Program Escalations • Raise issues to global team as & when required Qualifications and Experiences • University degree or equivalent higher education qualification (preferably in English, HR or Business-related disciplines) • Ideally, at least 2-3 years’ experiences in customer service, CRM, BPO or shared service. • Multi-National Corporation experiences preferred. • Strong verbal & written English communication skills • Customer-oriented. • Good analytical skills. • Good organization skills. • Professional, proactive, & conscientious. • Team player.