职务概要
职位种类 | 管理行政类(人事/财务/法务/广宣)/人事/总务 |
---|---|
行业类别 | IT/通信/互联网/ 综合/IT服务 |
职位类型 | 正式员工 |
岗位级别 | 助理级别 |
招聘人数 | 1 |
希望入职时间 | 尽快 |
必须语言能力 |
日语 (精通-较多商务交流经验) |
希望具备的语言能力 | 英语、 |
工作时间 | 全职 |
详细工作内容
Support the delivery of Accenture’s Corporate Card Program & occasional Corporate Travel Operational Administration tasks. Provide these services by operating in an agile, innovative, & truly human way, reflecting a customer-centric & operationally effective approach. This includes consistently delivering exceptional customer service by fostering an environment of hospitality for our internal customers and colleagues
The scope of the role broadly includes customer service, compliance & risk management tasks and reporting. Examples of these responsibilities are:
Card Limit Exception Process
• manage requests from corporate cardholders to increase their corporate card limits;
• tracking the requests
• periodic auditing
• reporting & analysis
Program Administrator Management
• manage end to end process of the global PA’s; adding/removing
• periodic auditing
• reporting & analysis
Card Applications & cancellations
• card cancellations
• new card applications (applicable for few countries)
• periodic auditing
• reporting & analysis
Risk Management
• dunning activities & working with corporate card supplier team
• reporting & analysis
• program audits
• personal spend
high spend
• zero spend
• cash spend
• duplication of cards (host/home country)
Corporate Card Queries
• Respond to cardholder queries
• manage & prioritize responses
• escalate where necessary
• reporting & analysis
Business Travel Accounts
• reconcile business travel accounts with corporate travel agency statements
• inform Finance Teams to make payment
• escalate where necessary
• reporting & analysis
V&A
• new account openings
Ad-hoc reports
• reporting for the corporate card program
Support for project/transition/initiatives
• as & when requested.
Program Escalations
• Raise issues to global team as & when required
Qualifications and Experiences
• University degree or equivalent higher education qualification (preferably in English, HR or Business-related disciplines)
• Ideally, at least 2-3 years’ experiences in customer service, CRM, BPO or shared service.
• Multi-National Corporation experiences preferred.
• Strong verbal & written English communication skills
• Customer-oriented.
• Good analytical skills.
• Good organization skills.
• Professional, proactive, & conscientious.
• Team player.
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联络人
Corporate-Travel Analyst/差旅分析师-日英双语
埃森哲(中国)有限公司
6.0K 〜 8.0K RMB