Job Summary:
Workplace is service delivery function within Accenture which provides support to onshore team care and services to improve the way people work. The Specialist is responsible for leading Japan team to provide space management, corporate services, ensuring Turnaround Time & Quality of services, maintaining and updating all Accenture systems in tie as instructed. Creating and maintaining strong relationships with customers, Global team and other related teams.
Key Responsibilities
Value Creator
Assist with manager on internal project/initiatives as requested
Increase customers’ satisfaction on the delivery of service
Provide knowledge and special skills sharing within team
Business Operator
Understand Space Management & Corporate Services’ related policies & assist resources in understanding the policies
Overall supervise operation processes and deliverables, Monitor the related processes to ensure the timeliness and accuracy, resource capacity and transition
Supervise operation improvement opportunity and offer the advises to separate team or stakeholders on the needed basis.
Drive the optimize projects/initiatives in the team, assist with related special projects and various operational tasks as needed
Prepare ad-hoc analysis and reports as requested
Develop knowledge and understanding of performance metrics and strive to meet and exceed them
Requires analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
Requires understanding of the strategic direction set by management as it relates to team goals.
Primary upward interaction is with manager. May interact with peers and/or management levels at a client and/or within Accenture
People Developer
Participate in the knowledge exchange and service review
Develop understanding of Japan guidance as applicable to space assignments and invoice payment
Improvement on business writing and interpersonal skill, develop ability to effectively communicate with customer and other teams
Make sure individuals have the tools and resources needed to do their work
Contribute to a positive work environment