Overseas User Experience Specialist

Role & Responsibilities:
Provide online customer service for overseas users. Respond user questions in a timely manner and provide enthusiastic service;
Familiar with the product, can accurately find where the users' problems are, and cooperate with internal products and technical colleagues to solve problems;
Regularly summarize user feedback and suggestions, provide insights for product optimization, thus improve user experience;
Responsible for the language localization of product and marketing content, including translation and review;
Support other tasks required for the growth of the Japanese market.

Job Requirement:
Bachelor degree or above, relevant work experience is preferred;
Native speaker of Japanese, fluent in English, Chinese is preferred;
Strong sense of responsibility, good spirit of collaboration and service;
Have good copywriting skills and communication skills.


工作内容：
负责海外用户的在线咨询回复，及时响应并提供热情的服务；
熟悉产品，能准确定位用户问题，并协同内部产品、技术同事解决用户问题；
汇总用户的反馈建议，为产品优化提供建议，提升用户体验；
负责产品及运营内容的日语翻译及审核，为日语本地化负责；
支持其他日语市场运营所需工作。

职责要求：
本科及以上学历，有相关工作经验优先；
日语native speaker，英语流畅，会中文优先；
责任心强，有良好的协作精神和服务精神；
有良好的文案功底和沟通能力。

中国上海上海其他地区上海市杨浦区12号线宁国路附件 地图

招聘负责人姓名：李 芳菲