职务概要
职位种类 | 管理行政类(人事/财务/法务/广宣)/人事/总务 |
---|---|
行业类别 | IT/通信/互联网/ 互联网服务/电子商务 |
职位类型 | 正式员工 |
岗位级别 | 担当级别 |
招聘人数 | 1 |
希望入职时间 | - |
必须语言能力 |
日语 (精通-较多商务交流经验) |
希望具备的语言能力 | 英语、 |
工作时间 | 全职 |
详细工作内容
Responsibilities:
Receive queries via phone, email or chat and log contacts into the shared service case management system.
Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact.
Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery.
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
Be part of a team that actively seeks customer feedback to improve levels of service.
Participation in the continuous improvement of HR processes.
Basic qualifications
Fluent in Japanese and English
Customer Service Experience
Computer literacy (Excel, Word, PowerPoint, Outlook)
Ability to work in international teams where team members are in different locations and belong to different cultures.
Ability to work with confidential information
Ability to work in changing environment
Flexibility
关于面试
联络人
日语人力客服专员
亚马逊(中国)投资有限公司
7.0K 〜 9.0K RMB