Client Support Representative, APAC

Enjoy helping others and have an interest in social media and online news? 

Meltwater is looking for individuals like you to join our Asia Pacific Support team based in our Shanghai office. With Meltwater’s culture and dynamic environment, this is the perfect opportunity to develop your communication and consulting skills while working for a fast-paced company that focuses on employee progression and culture. You'll be working with international colleagues and businesses from all over APAC, from Australia, Japan, Singapore and China.
This role is tailored for individuals with international experiences and can confidently write in English as well as Chinese or Japanese. You'll be joining a team of young professionals who share the goal of providing excellent client experiences for all via our high standards and focus.
What you will be doing...
The Client Support Representative role is the entry-middle level position within our International Program under our Client Experience division. It is a business-to-business support role which involves representing the Meltwater services to existing clients across Asia Pacific.
- You’ll deliver excellent customer service and help our customers across Asia Pacific through our online communication channels
- Troubleshooting and consult on Meltwater's best practices to existing client's queries
- Become a product knowledge expert on our SaaS platforms.
- Serve as a liaison between our technical team and account management team.
- Collaborate with your team to achieve your collective and individual monthly and quarterly goals.
- Participate in team culture!
 We would love to see
- At least 1 year of Customer service experience
- Fluent English or business English skills
- Business level Chinese (Simplified or Traditional) and Japanese
- Tech savvy
- Clear communication and writing style
- Welcoming to change and high volume environmentYou will get bonus points for
- Ambitious internships or relevant professional experience
- Familiarity with public relations, communications or marketing
- International experience (academic, personal or professional)

中国上海上海市区Level 32, 757 Mengzi Lu 地图

招聘负责人姓名：Rufus Li