日语服务器技术支持指导

Responsibility: Problem determination: Isolate the problem to function component via log analysis, problem replication and experiment. Root cause: Focus on the MFG and field customer issues, and find out the root cause (involving vendors if necessary). Short term Solution: Understand the customer and MFG issues. Give the short-term solution for the customer or MFG as soon as possible. And support on MFG line or field site if necessary. Long term Solution: Evaluate the impact to other customers and MFG. Make a solid plan to fix this defect on whole product line and push function team to implement it on time. Continuous Improvement: Lead the investigation to provide a lesson learned to prevent repeat issues. Giving solution to fix the customer issues and make sure the satisfaction of the customers.   Requirement: Bachelor degree or higher in computer science or engineering. At least 5 years server quality or development experience in IT Companies. At least 3 years of EE and PCB Layout experience. Familiar with the server ODM/OEM MFG processes and virtualization. Familiar with server architecture with extensive knowledge of RAID and VMWare. Rich experience on server debug and leading complex issue analysis; strong problem solving skills as well as analytical abilities to unravel complex issues in a diverse environment of systems from multiple vendors and then quickly develop a solution for the customer. Fluently English/Chinese communication skill with internal team and external vendor. Japanese skills would be a great PLUS. Manage TW/HK customer interface and own excellent communication ability.