Support Associate

Key Areas of Responsibility   1) Service Delivery 2) Service Development 3) Additional Tasks   Tasks   1) Delivers onsite and remote services: Delivery Onsite & Remote Services for MaxAttention, Safeguarding and Mission Critical Support (Escalations & Task forces, MCS Back office) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshopsPerforms root cause analysis, provides solutions, and delivers services for specific fields / areasDelivers standard remote services (e.g. EW, GL, …)Learns to deliver onsite services as functional expert for broad area of topicsDelivers at least one type of optimization serviceCovers at least one area of expertise within E2E Solution Operations: E2E Root Cause Analysis and diagnostics (incl. certification)E2E Change Control ManagementE2E Business Process Integration and Automation ManagementE2E Enterprise SOADelivers technical integration validation: Performance analysis and optimization of E2E business processesData consistency analysisCheck of critical interfaces regarding performance and transactional correctness  2) Ensures that services and documentation are available and up-to-date for the respective area of expertise   3) Takes over back office responsibilities for a specific area of expertise Participates in weekend support activitiesReports errors to development organizations  Language Requirements Proficiency in Japanese or Korean language is a mustGood and effective spoken and written English skills is a mustEducation Degree in Mathematics, Physics, Computer Science, Engineering or similarPrerequisites Excellent analytical skillsOpen and professional communication styleStrong team player who learns and adapts quicklyEnjoy and derive satisfaction from direct interfacing with customersAbility and willingness to travel within China and overseas when neededFresh graduates with strong inclination towards technical work and the language skills mentioned above may apply