客户服务专员（日语）

Job Summary
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Service Representative to join us in Brisbane, Australia. In this role, you will serve customers from different countries and language backgrounds within the Asia Pacific (APAC) region. You will support retail, direct, and web customers by providing solutions to all possible client issues like, billing, pre-sale, fulfillment, etc. We’ll need you to have excellent communication skills to ensure you can provide superior service to Red Hat customers.
Primary Job Responsibilities
Maintain an excellent level of customer experience
Receive and address inquiries via phone calls and emails from the APAC market   
Provide general information about our solutions   
Handle basic customer issues like registering system profiles and account management
Process and submit returns, revise credit card information, manage refund requests, and complete other data-entry functions   
Work closely with the order management, sales, and various finance groups through web tickets, telephone queues, and an issue tracker to ensure customer satisfaction
Required Skills
Excellent organizational skills and an ability to work with minimal supervision
Advanced reasoning skills and an eye for detail when creating solutions
Customer-oriented with an ability to solve problems under deadline pressure
Ability to work with others to deliver superior customer service
Outstanding communication skills, both written and verbal
Proficient with office applications; LibreOffice is a plus
Fluent in Cantonese/Mandarin and Japenese Language.
1-2 years experience in a customer service role

中国北京北京市区朝阳区东大桥侨福芳草地A座8层 地图

招聘负责人姓名：Jimmy Shi