职务概要
| 职位种类 | 专业服务（咨询/金融/房地产/专业咨询）／金融 |
|---|---|
| 行业类别 | IT/通信/互联网／ 互联网服务/电子商务 |
| 职位类型 | 正式员工 |
| 岗位级别 | 组长/主管/系长级别 |
| 招聘人数 | 1 |
| 希望入职时间 | - |
| 必须语言能力 |
日语 （熟练-较少商务交流经验） |
| 希望具备的语言能力 | 英语、 |
| 工作时间 | 全职 |
| 福利待遇和带薪休假 | 薪酬与福利： 薪资架构：基本工资+语言补贴+绩效奖金+餐补 除五险一金以外，公司还提供： 1. 覆盖门诊和住院的商业医疗保险； 2. 除了国家法定休假外的15天带薪年假，工作满5年提供额外4个星期的带薪年假； 3. 教育支持，对工作超过6个月的员工，每年提供与工作相关的教育培训经费； 4. 对于入职满一年的员工，每年定期提供经费，用于员工配眼镜、牙齿保健和健身； 5. PayPal每年对在职员工提供工作技能提升培训及领导力培训，以及导师制度的长期培训计划 6. 公司不定期组织各种丰富有趣的员工活动，包括Toastmasters、Yoga、Basketball、Boxing Club等；每周提供免费下午茶；中秋、端午节员工礼包，以及员工生日礼券等。 |
详细工作内容
The Risk Operations Team Leader builds, develops, and leads a group of employees into becoming a high performing team that meets and exceeds performance goals. The Team Leader engages and develops direct reports and fosters an open, collaborative environment where best practices are shared. Team Leaders also support and drive needs based initiatives through communication, coaching, best practice sharing, and calibrations.
Our businesses can’t grow without effective risk management. Here's your chance to improve our customer experience – and at the same time, free up capital to invest in innovation, growth, and margin expansion. Develop world-class risk strategies that deliver loss targets while still keeping focused on the customer.
Responsibilities
• Review, communicate and coach to daily performance, quality, behaviour, and attendance standards at the individual and team level. Utilize formal corrective action procedures as required
• Schedule, prepare and lead the required number of 1:1 coaching, team learning sessions, and stand-ups and ensure that they are interactive, engaging, and agent-driven based upon developmental needs
• Complete the required number of case, email, and phone quality reviews per teammate each month
• Work through cases and escalations as required
• Know and support company and departmental procedures; regularly review and ensure that agents follow procedures, process flows, and guidelines
• Participate in teammate selection, internal talent movement, training needs assessment, and closure of knowledge gaps
简历投递至：suswang@paypal.com
关于面试
联络人
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