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企业入口

  1. 日语人才就业网
  2. 上海日语人才招聘信息
  3. Client Support Representative, Japanese speaking

Client Support Representative, Japanese speaking

8.5K 〜 10.2K RMB

  • Meltwater
  • 工作地: 上海 上海市区
  • 日语水平:熟练-较少商务交流经验 │工作年限:1年以下
  • 正式员工
  • 1年以下
发布时间:2019/11/21~2020/05/19

职务概要

职位种类 专业服务(咨询/金融/房地产/专业咨询)/专业服务(医疗/公共事业/教育/技术指导)
行业类别 其他/ 其他
职位类型 正式员工
岗位级别 助理级别
招聘人数 5
希望入职时间 Multiple start dates in 2019 & 2020
必须语言能力

日语 (熟练-较少商务交流经验)

希望具备的语言能力 英语、
工作时间 全职
福利待遇和带薪休假 20 paid annual leave yearly and other benefits according to local law.

详细工作内容

Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 2,000 employees globally and 30,000 corporate clients. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight.
Overview:
We are looking for a full-time Client Support Representative to join our team here in our Shanghai office. We are on the lookout for someone who can prioritize in a high volume environment and understands our client’s needs on a daily basis.
The Client Support Team at Meltwater is part of our Client Experience department which consists of passionate people who take pride in going the extra mile to deliver outstanding service. You will be the first point of contact for helping our clients and work closely with our Client Experience and Product Management team.
We are looking for people who are interested in developing their skills in a fast-paced and dynamic workplace, and a positive and solution-oriented attitude is a must-have.
Requirements:
• Provide excellent client support via email and live chat to enhance the client experience
• Take ownership of support tickets from start to completion while providing value-added information
• Be an expert on Meltwater products and features as they are launched and engage with our Product Experts globally
• Drive and implement new initiatives to take our support to the next level
• Contribute to our internal product training sessions and engage with our global Support team
Qualifications:
• University degree (any discipline)
• Solution orientated and self-motivated personality
• Ability to think logically and provide solution-based suggestions
• Ability to prioritize requests in order to optimize efficiency and team synergy
• Strong technical aptitude – you are able to quickly learn and implement new technologies
• The ability to assess and understand a situation and create a sense of urgency
• Flexibility to work different shift hours
• An eye for detail, proactive and enjoy being involved in multiple tasks at the same time
• Outstanding written and verbal communication skills in English or Japanese
• Experience with ticketing systems like Zendesk and JIRA or similar live chat platforms is a bonus
• Fluent speaking and writing in French is also a bonus
Benefits:
• Competitive salary
• Lots of opportunity for personal growth and development
• State-of-the-art office with snacks and lots of coffee
• A dynamic and fun work environment with amazing co-workers
• Monthly company events/bonding

关于面试

联络人

中国上海上海市区Level 32, 757 Mengzi Lu 地图



招聘负责人姓名:Rufus Li

Client Support Representative, Japanese speaking

Meltwater

8.5K 〜 10.2K RMB

公司简介

MeltwaterClient Support Representative, Japanese speaking MeltwaterClient Support Representative, Japanese speaking

Meltwater

IT/通信/互联网 /其他IT/通信/互联网相关
行业不限 /行业不限
广告/传媒 /其他广告/传媒相关

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. With over 2000 employees and 61 offices across America, Asia Pacific, Europe, Middle East & Africa, we help over 30,000 companies globally to make better, more informed decisions based on insights from the outside. We are dedicated to provide our global products with local insight.

We have won several Top Employer awards worldwide and most recently been accredited as“Best Companies to Work For in Asia 2019", “Best Companies to Work For in Hong Kong 2019”, "Best Companies to Work for Women in Japan 2019", “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Greater China 2018” by Great Place to Work™. We're looking for exceptional candidates to contribute to our exponential growth in Greater China.

We also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs.

Our Culture
Our culture is based on a fundamental belief in people and the potential they possess.
We create a fun, ambitious, collaborative and international working environment where everyone is driven by a growth mindset
We are proud of our entrepreneurial spirit - we organically built our business by developing our own leadership and nurturing talent
We celebrate our victories but don’t rest on old laurels —whether in reaching personal goals or corporate milestones.

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该公司的其他招聘信息(2件)

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