职务概要
职位种类 | 销售/事务/企划/物流类/呼叫中心/客服 |
---|---|
行业类别 | IT/通信/互联网/ 互联网服务/电子商务 |
职位类型 | 正式员工 |
招聘人数 | 1 |
希望入职时间 | - |
必须语言能力 |
日语 (熟练-较少商务交流经验) |
希望具备的语言能力 | 英语、 |
工作时间 | 全职 |
详细工作内容
Core Duties:
o Perform risk and control assessments for PayPal Enterprise processes, including the documentation of initial Complaint Category and Trend information based on the interaction reviewed to develop Complaint Root Cause statements
o Provide clear, concise and effective evaluation feedback to mitigate risks identified. provide coaching to teammates who work directly with PayPal Customers
o Ensure quality testing and monitoring records are maintained in the appropriate systems of record
o Provide input to improve policies and procedures
o Provide regular updates to management regarding trends and changes recognized during day to day monitoring activities
o Ensure allocated work is completed in accordance to monthly milestones
o As needed, assist in the development of testing processes and/or infrastructure elements in support of control testing expansion plans
Job Requirements:
o Demonstrated Knowledge of Venmo, Braintree or Swift services and products a plus
o Must display a high level of professionalism, sound judgment, commitment, integrity, teamwork, and customer service
o Strong analytical, cross-referencing and deductive reasoning skills. Ability to problem-solve, review and analyze data, locate its source, effectively assess risk, identify root cause of issues and identify operational efficiencies
o Proficient in Windows and Windows based applications (Word, Excel, Power Point, etc.)
o Basic Knowledge of control testing systems and software (NICE/Nexidia, PET, Admin Tools, Attack, etc.) required
o Demonstrates high level of self-awareness and adapts style to facilitate resolution
Experience:
o 2-3 years relevant work experience required
o 2+ Years in risk and compliance testing capacity is a plus
o Experience and knowledge of Customer Operations preferred
**Good at Japanese in Listening and Reading. Good at English.
Educational Requirements:
o Diploma or equivalent required
o Bachelor’s degree preferred
关于面试
联络人
五百强Paypal 日语客服质检Complaints Testing Specialist
美银宝网络信息服务(上海)有限公司
10.0K 〜 13.0K RMB