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  1. 日语人才就业网
  2. 上海日语人才招聘信息
  3. 五百强Paypal 日语客服质检Complaints Testing Specialist

五百强Paypal 日语客服质检Complaints Testing Specialist

10.0K 〜 13.0K RMB

  • 美银宝网络信息服务(上海)有限公司
  • 工作地: 上海 浦东新区
  • 日语水平:熟练-较少商务交流经验 │工作年限:1-3年
  • 正式员工
  • 1-3年
  • 结束刊登
发布时间:2019/08/07~2020/02/03

职务概要

职位种类 销售/事务/企划/物流类/呼叫中心/客服
行业类别 IT/通信/互联网/ 互联网服务/电子商务
职位类型 正式员工
招聘人数 1
希望入职时间 -
必须语言能力

日语 (熟练-较少商务交流经验)

希望具备的语言能力 英语、
工作时间 全职

详细工作内容

Core Duties:
o Perform risk and control assessments for PayPal Enterprise processes, including the documentation of initial Complaint Category and Trend information based on the interaction reviewed to develop Complaint Root Cause statements
o Provide clear, concise and effective evaluation feedback to mitigate risks identified. provide coaching to teammates who work directly with PayPal Customers
o Ensure quality testing and monitoring records are maintained in the appropriate systems of record
o Provide input to improve policies and procedures
o Provide regular updates to management regarding trends and changes recognized during day to day monitoring activities
o Ensure allocated work is completed in accordance to monthly milestones
o As needed, assist in the development of testing processes and/or infrastructure elements in support of control testing expansion plans

Job Requirements:
o Demonstrated Knowledge of Venmo, Braintree or Swift services and products a plus
o Must display a high level of professionalism, sound judgment, commitment, integrity, teamwork, and customer service
o Strong analytical, cross-referencing and deductive reasoning skills. Ability to problem-solve, review and analyze data, locate its source, effectively assess risk, identify root cause of issues and identify operational efficiencies
o Proficient in Windows and Windows based applications (Word, Excel, Power Point, etc.)
o Basic Knowledge of control testing systems and software (NICE/Nexidia, PET, Admin Tools, Attack, etc.) required
o Demonstrates high level of self-awareness and adapts style to facilitate resolution
Experience:
o 2-3 years relevant work experience required
o 2+ Years in risk and compliance testing capacity is a plus
o Experience and knowledge of Customer Operations preferred
**Good at Japanese in Listening and Reading. Good at English.
Educational Requirements:
o Diploma or equivalent required
o Bachelor’s degree preferred

关于面试

联络人

中国上海浦东新区东方路1217号 地图



招聘负责人姓名:Ping He

五百强Paypal 日语客服质检Complaints Testing Specialist

美银宝网络信息服务(上海)有限公司

10.0K 〜 13.0K RMB

结束刊登

公司简介

美银宝网络信息服务(上海)有限公司五百强Paypal 日语客服质检Complaints Testing Specialist 美银宝网络信息服务(上海)有限公司五百强Paypal 日语客服质检Complaints Testing Specialist

美银宝网络信息服务(上海)有限公司

IT/通信/互联网 /互联网服务/电子商务

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

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