职务概要
职位种类 | 销售/事务/企划/物流类/销售 |
---|---|
行业类别 | IT/通信/互联网/ 互联网服务/电子商务 |
职位类型 | 正式员工 |
岗位级别 | 科长/经理级别 |
招聘人数 | 1 |
希望入职时间 | - |
必须语言能力 |
英语 (熟练-较少商务交流经验) |
希望具备的语言能力 | - |
工作时间 | 全职 |
福利待遇和带薪休假 | 五险一金 补充商业保险 餐饮补贴 带薪年假 年度旅游 |
详细工作内容
As an Enterprise Account Manager-JP, you will serve as the lead point of contact for all operational aspects of the merchant processing relationship during the contract life, identifying opportunities for proactive discussions with the merchant regarding his/her business, growth strategies and recommendations as to how PayPal may assist in meeting overall profitability objectives. In this regard, the Enterprise Account Manager strives to be the focal point of knowledge about the merchants within the portfolio. This position is the merchant’s source for PayPal product information and communication on critical operational issues. This position has specific targets for increasing PayPal’s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant. The Enterprise Account Manager position is a crucial component of the PayPal Merchant Operations team, serving as a primary contact for a portfolio of up to 30 large merchants.
II. CORE DUTIES
Partner with Relationship Manager and Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management (40%)
Working directly with merchants on the phone/email or F2F to address and resolve merchant questions, concerns and issues. (30%)
Working with other departments to address and resolve merchant questions, concerns and issues. (15%) Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%) Industry and product related continual learning (5%)
Qualifications:
•Fluent in English and Mandarin, Japanese
•Bachelor’s Degree or equivalent work experience.
•Excellent organizational, communication (written and oral), and interpersonal skills.
•Self-motivated, outcome-focused independent teammate
•Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
•Excellent Customer Relationship skills with strategic thinking mindset
•Excellent data probing and readout skill
•Excellent teamwork spirit and think end-to-end beyond silos
• Knowledge on card scheme and payment process are preferred
•Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Excel and Powerpoint)
关于面试
联络人
Enterprise Account Manager
美银宝网络信息服务(上海)有限公司
16.0K 〜 22.0K RMB