500强 PayPal 日语商户支持专员

美银宝网络信息服务(上海)有限公司500强 PayPal 日语商户支持专员
职位魅力点
内部转岗,福利待遇好,美资大平台
行业类别
IT/通信/互联网
职位种类
专业服务(咨询/金融/房地产/专业咨询)
岗位级别
按能力/经验
工作年限
不限
工作地
上海 > 上海市区
工作地详细信息
上海市浦东新区东方路1217号陆家嘴金融服务广场
职位类型/工作时间
正式员工/全职
招聘人数
5
日语要求 语言能力
精通-较多商务交流经验
(相当于日本语能力测试JLPT N1水平或以上)
必须语言能力
英语(一般-日常会话交流)
工资
8,000 〜 9,000 RMB
招聘负责人姓名
David Shen

事业内容

  PayPal 是全球领先的开方式数字支付平台。秉持“普惠金融服务大众”的企业理念,公司致力于提供普惠金融服务、通过技术创新与战略合作相结合, 为资金管理和移动创造更好的方式,为转账、付款或收款提供更多灵活选择,最终帮助个人及企业参与全球经济并获得成功。   PayPal 中国致力于帮助中国跨境电商利用在线贸易迅速开拓全球市场、实现业务成功;同时支持中国消费者更加安全、方便地在众多海外品牌商户网站进行直接购买与跨境消费。公司已经发展成为中国对外贸易出口商户的重要合作伙伴,支持大多数电子商务出口交易,通过产品出口帮助中国知名品牌实现国际化。此外,还在大中华区推出支持中国中小企业“走出去”的海外战略, 扶持缺乏经验与技术实力的中小企业,为他们提供从网站搭建、网络营销、支付管理到仓储物流等一站式解决方案。
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职务概要

The Merchant Business Support Agent provides telephone and email support to small and new merchant accounts. The Business Support Agent understands the PayPal merchant and eBay auction suite of products and tools, and provides consultative advice to customers regarding the features and benefits of all PayPal products. 

Business Support Agents support and troubleshoot PayPal Product issues, provide information and support regarding PayPal risk policies and practices, educate customers concerning dispute processes, and assist in determining resolution for customers. There is significant interaction with customers and other PayPal departments.

Bring your enthusiasm for solving customer challenges to a team that cares deeply about consumer satisfaction. This isn’t a job where you just read a script – you are empowered to resolve our customer’s questions by using creativity and skill to provide compassionate, practical solutions. You’re unflappable and consistently good at turning today’s problems into tomorrow’s solutions.

Responsibilities

  • Respond to inbound service requests and merchant inquiries routed to the Merchant Services Department via telephone and email in a knowledgeable and timely fashion

  • Serve as the single point of resolution for the customer and assist the merchant in the selection of the correct PayPal product for their business needs. Provide consultative advice on products or features that would benefit the Merchants through Upsell or Outreach campaigns

  • Escalate customer contacts as necessary

  • Forward customer feedback regarding feature requests, product gaps, and policy and process pain points

  • Adhere to guidelines for account confidentiality, and maintain the privacy and security of all PayPal customers

  • Conduct regular outbound contacts to deliver merchant education via telephone and email 

  • Ensure new merchants acknowledge general PayPal related policies and processes, and facilitate them to activate transactions

  • Develop and maintain cross functional proficiency within selected departments including buyer product information and Risk Operations

 

Preferred Qualifications

  • Strong verbal (phone) communication skills: actively listen and speak clearly to customers

  • Strong written (email) communication skills: excellent interpersonal and professional business writing skills with proper grammar and punctuation

  • Bachelor’s degree or equivalent work experience

  • Ability to make sound, logical decisions while demonstrating a strong sense of responsibility, confidentiality and professionalism

  • Ability to function in multiple queues covering several product lines

  • Experience working within an internet company

  • Experience in sales, up-sell or cross-sell customer support

  • Open,?honest?and?direct?communicator

  • Excellent Japanese skill

Required Qualifications

  • High school diploma or equivalent

  • 2+ years’ call center or financial services experience

  • Strong working knowledge of external systems and PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, and Excel)

  • Ability to learn and adapt to new software technologies

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